Mercedes B Service
Your Mercedes needs to be in good working order for a reliable and safe drive. Part of keeping it in prime condition is with regular servicing.
To ensure your Mercedes is working at its best, Mercedes has created two servicing programmes, known as Mercedes A and Mercedes B service. They are designed to keep your vehicle in excellent working order.
Cheltenham and Gloucester Autocentre are experts when it comes to Mercedes vehicles and always closely follow manufacturer guidelines when it comes to servicing and repairs. Reach out to us if you need to maintain your Mercedes properly, we also make sure your warranty stays intact.
We offer better-than-dealer value and quicker turnarounds on our repairs and servicing too.
A Mercedes A and B service helps maintain your vehicle properly and helps reduce unwanted repair bills later down the line.
When a client came to us recently needing a service on their C-Class, they told us they were unhappy about the customer service they received elsewhere. Having previously visited the main Mercedes dealership, they were left disappointed after being quoted a seven-week lead time for only a service!
This is not what any Mercedes owner would want…
Luckily, they chose to come directly to our specialist workshop after being recommended by a friend.
We offer better lead times than the main dealer and every customer who leaves our workshop is delighted about the quick turnaround.
With a team of experts on hand ready to service your Mercedes, our team knows all the ins and outs of every model thanks to decades of combined experience.
After quickly inspecting the owner’s C-Class, we immediately confirmed that they needed a Mercedes-B service.
Going above and beyond for our customers, Cheltenham and Gloucester Autocentre performs a thorough safety inspection for every vehicle, ensuring it leaves our workshop in peak health.
Fortunately, this visit was no exception. In the customer’s C-Class, our team noticed a serious safety flaw that needed quickly addressing.
Mercedes A and Mercedes B Service – What Are The Main Differences?
At Cheltenham and Gloucester Autocentre, people often ask us about the Mercedes A Service and Mercedes B Service. They want to know what makes them different.
Here’s a simple breakdown:
The Mercedes A Service is usually needed when your car reaches one year old or 10,000 miles (whichever happens first), and then every two years after that.
What’s included:
- Changing Synthetic Motor Oil
- Replacing the Oil Filter
- Checking and adjusting Tyre Pressure
- Inspecting Brakes
- Resetting the Maintenance Counter
The Mercedes B Service is more comprehensive.
It’s recommended for older vehicles or those with higher mileage. You’ll typically need it every other year, alternating with the Mercedes A Service.
It includes every service item within the A Service but also involves:
- Changing the Cabin Dust/Combination Filter
When you bring your Mercedes to our specialists, we have access to the same data as main dealerships. So, you get dealership-level servicing at a better value.
What Happened Next for our C-Class Customer
Our client’s C-Class came into our workshop and our team immediately spotted an issue with the front Brake Discs and Pads. They had worn completely and were now below the legal limit.
Scary situation…
This is a serious safety risk for our client. It could leave them with a huge fine if they were caught by the police and also risk other road users. Not ideal for any driver.
After all, a high percentage of accidents are due to Brake-related issues, which means this problem needs to be addressed quickly.
At Cheltenham and Gloucester Autocentre, we aim to get your car back working optimally in no time.
We made sure our client left with a free courtesy car to ensure no disruption to their day. Some dealerships would charge for this service, but we go one step further and provide the best-in-class customer care.
Solving the Clients Braking Issue
As soon as we discovered the Brake issue, we contacted our client to explain the situation. At Cheltenham and Gloucester Autocentre, you are always notified about any findings. When we inspect your car, we offer suggestions on what might have failed or needs attention, and only proceed with repairs upon your approval.
Our client gave us the approval and we began work sourcing genuine Mercedes Brake Pads and Discs.
As we are your local Mercedes specialist, we only use genuine or high-quality replacement parts for our repairs and servicing. This ensures your Mercedes is getting the best treatment whilst preserving your Mercedes warranty.
That’s why customers trust us!
Once we replaced the Mercedes Brakes, we test-drove the C-Class to make sure our new Brake Pads and Discs were working well.
The service logbook was updated to reflect the Mercedes B Service we’d just performed to ensure the warranty was intact.
After this quick turnaround, our client was contacted to let them know their vehicle was ready to be collected.
Our client was excited to see their car in full working order after a fresh service and Brake renewal. They were even more delighted about the quicker-than-dealer turnaround time and value.
At Cheltenham and Gloucester Autocentre, you receive the best care and attention that ensures we keep your vehicle safe.
In need of a Mercedes B Service? Call Cheltenham and Gloucester Autocentre today!
Summary
When our customer brought their Mercedes C-Class to us for a service, they’d already visited the main Mercedes dealer, who said they were backlogged for another 7 weeks.
Yes, you heard that right… 7 weeks is a long wait.
Luckily, our skilled Mercedes experts were available and scheduled our customer’s car for the Mercedes B Service on the same day.
During our free safety check, we found that the Brakes were worn out significantly, with both the Brake Discs and Pads exceeding the legal safety limit. This not only posed a risk but could also lead to legal issues.
To fix this problem, we got genuine Mercedes parts, replaced the worn-out parts, and returned the Mercedes C-Class to our customer within the same week.
Our customer was delighted to quickly have their car back and felt even happier knowing it was in peak health.
If your Mercedes needs servicing and you want to avoid the long lead times, get in touch with our experts at Cheltenham and Gloucester Autocentre. We always offer better value than the dealership.
Call us today to schedule your Mercedes service.
